My Trugs Feedback for buying confidence

Both Jaqui and I sincerely appreciate feedback from buyers, recipients of our trugs, or simply visitors to this website (whether positive or negative)! Only then can we listen to your opinions and improve either my product or this website. Below are just a fraction of the very many we receive and all feedbacks that you see below are sincerely 100% genuine, not made up for self promotion.
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Dear Kevin, When my much loved trug gave up the ghost after 25 years of good service I thought that I would never be able to replace such a fine trug. I was quite wrong. When your trug arrived it was like welcoming an old friend and I have not once looked back. I think it was William Morris who said that one should not have in one's home any object that is not both beautiful and useful. I think your trugs are a case in point beautifully and expertly handcrafted as they are, and quite clearly you have a passion for keeping this craft alive. I have since bought a second trug for an old friend as a wedding present. It is on its way to Colloony as I write. I just wanted to thank you and show my appreciation and respect for what you create.
Regards,
Rebecca FitzGerald

I ordered one of your trugs yesterday just before your courier was due. It has just arrived - and its a lovely quality to boot. Now that's what I call service!!
Thank you so much for your efforts
.

Only ordered the trug on Monday and it arrived today as we were out yesterday. Brilliant service. The trug is lovely and I am sure my daughter in law will really enjoy collecting her produce in it. Love the signature and date on the bottom. Thank you very much
The trug I ordered on Saturday arrived today, and I wanted to thank you for such swift delivery and to say how delighted I am with it. It is so good to give as a present something handmade that will last forever - having grown up in Sussex I was used to seeing them around and I have a very elderly battered one that I am devoted to.
Thank you.

A timeless, artisan product. Arrived in very good time, securely packaged. A history of Trug Makers was included, as was a picture of the Trug maker himself - great if you like to know the provenance of a product, as I do. The icing on the cake was his signature on the underside of the trug. Altogether, thoroughly recommended. Time to get into the garden!
Thank you so much for the prompt delivery of my trug. It has far exceeded my expectations - it feels really solid and robust, as well as being a thing of beauty. I almost feel like I've taken delivery of a work of art! It's reassuring to know that there are still people around who take pride in their craft! Wonderful!
What a wonderful surprise - one of your trugs bought for me by my sister. She was with me when we visited a garden centre and heard me asking if they stocked Sussex trugs. I was pointed towards their tawdry plastic 'baskets' in bright colours - then couldn't understand why I said no! I had come across trugs on a holiday to Sussex over 35 years ago and had never had the opportunity of needing one until now - at last I have my garden and time to tend it, and I love every minute of it. A very long wait, an absolutely wonderful authentic Sussex Trug made by you... and a marvellous sister. What more could I want?! Very many thanks for crafting such a wonderful gift.
Dymuniadau gorau/ Best wishes... from a very pleased woman in Cymru (Wales).

Hello.
You will not know me but I have just received one of your handmade trugs as a gift. It was a complete surprise and what a lovely surprise it was. I have wanted one of your trugs for a long time - now I have one. Thank you for your talent in making it and I will treasure it for years and years. One question, I hope you do not mind me asking. I am wondering whether I should varnish the trug as I do not want pollen from flowers to stain to lovely wood. Have you any advice of the subject please? PS, only a light clear varnish, I do not want to spoil the finish of it.
Hope to hear from you soon.
Regards, Chris, Bracknell. 13/06/13
Dear Kevin
Truly I must confess to being just a little tearful when I got round to opening my prezzies on New Years Day. Because Dominic and you had conspired to impress me with a beautiful, thoughtful and fabulously aesthetic gift (and I went to art college back in the early 80s, so these things matter), BUT MADE ON NEW YEAR'S DAY! HOW THE HELL IS THAT POSSIBLE? (Dom won't tell) - AND ALL THE WAY FROM SUSSEX! I'm hugely impressed! HUGELY! And it's nearly impossible to impress me. So, thanks to you both, I've had a very very happy birthday - after a lovely relaxed Christmas.
Dom probably told you we have a new house in the country with an overgrown cottage garden. So I'm all set now to tackle the overgrown roses, brambles etc etc.

To Kevin and Jaqui
Not often my husband has a wish list but after having recently moved house and spent some time in the garden my husband has been busy making some raised beds to grow some veggies and has repeatedly said how he would like a trug so much so that he has received an early present - not bad for someone who does not consider christmas presents as necessary - Postman just arrived and guess what? He is the happiest man alive. Thankyou very much you have certainly made him a happy bunny. Delighted with a product well made and extra special
C Elson
Hi Mr Trugmaker,
I bought a 'trug' (not one of yours) from a garden centre as a gift for a friend. Mistake! It was more expensive than yours and was, to be frank - complete rubbish!. So I spent an hour or two researching the internet and found you. I must admit to being a bit apprehensive as yours was so much cheaper, but when I received your trug I was truly amazed at the quality. A very worthwhile internet search! Thanks a million - I will be back, my friend was so very, very pleased I now know what to buy others at Christmas. Keep the good work.
Martin 05/06/2013

Hi Kevin...it's arrived. Thank you ever so much. What a lovely product...it's my wife's 60th birthday and she's a keen gardener...she will absolutely adore it! We shall definitely be ordering more trugs for forthcoming family birthdays, anniversaries, xmas presents etc

Dear Kevin, Thankyou for the Trug received today, less than 24hours since I phoned the order. I really did appreciate the prompt delivery by courier as it is for a special birthday present for my daughter (her 40th). I am sure she will be delighted having lived in Sussex for most of her married life and loving her garden. I thought it a special present for a special birthday, thankyou again for your hard work and prompt service, and wishing you every success in your business.
Marion.
Dear Kevin,
My Husband bought me 2 of your beautiful trugs for my birthday, I am using the smaller one for fruit and has pride of place on the kitchen table the other will be used for fungus forays and garden and just to admire. i was so overwhelmed when i opened them it brought tears to my eyes, I just love them, so well made and just gorgeous. thanks to my clever husband for such a perfect present and thank you to you for making them.
Heather

Hi Kevin,
Just letting you know I received my Trug yesterday and really, really pleased. Thank you for the prompt delivery.
So pleased I made the right decision on who to buy from.
Bob

Thank you! We have just received the trug ordered on Sunday, what service!! It is absolutely beautiful. My Mum will really enjoy her Birthday present!! We will use your service again.
Thank you!! Best Regards
Nikki
My wife says that she is a wood lover but that she has never seen anything so beautiful as your trug. It was well worth the extra expense to receive the trug in Sweden.
Frank

Hello Kevin,
Just wanted to let you know that this morning Dad opened his birthday gift, the No7 trug, and he is totally over the moon with it. He said, "How lovely that the man who has everything has just received the perfect birthday present, it's spot on". You wont believe how hard my Dad is to buy for so I'm chuffed to bits that he's very happy with his gift. Thanks so much for the above and beyond service and perfect product. It's all been very much appreciated.
All the best,
Karn

Dear Kevin and Jaqui
Thank you for speedy delivery of the attractive and craftsman made Sussex Trug. As I mentioned, initially we will use it for rose petals for our daughter's wedding and then Marion my wife will use it to carry fruit and vegetables from her allotment. It is good to know that through you, traditional crafts and skills are being maintained. I congratulate you on your website; it has a rustic look but is very easy to use with helpful prompts. We will be very pleased to recommend you to friends when they ask about the trug.
Best Wishes
Many thanks, Kevin. I had my previous trug for about 30 years and it's still in the greenhouse and I was very worried about what the replacement would be like. However, needless to say, I was thrilled to bits with it and (as you may have gathered) we are now giving them to all our relatives!
Regards, J*** & L*******

Wondering what to buy a male friend for his 60th I came up with the idea of a trug as he has his own allotment. Looking around garden centres I was not happy with the cost and the construction of their trugs. Found your website, read the feedback comments and decided to order one. It arrived this morning (prompt delivery as promised). The harlequin trug is beautifully constructed and will be a great gift. Thank you for having pride in what you produce, it puts the other makes to shame as theirs are put together using staples!!

Dear Trug Makers
My father/mother in law got me one of your beautiful trugs for my birthday. It is so lovely. I shall be carrying it very proudly to my allotment. I have put nail varnish over your signature so it doesn't disappear.
Thank you very much
Y******
Hi,
I've been married to my wife for over 35 years, so as you can imagine I have reached a stage where buying an original birthday
present is very difficult. However, this year we got an allotment and have started growing our own vegetables ...... so I
thought about a trug. My wife opened it this morning and was thrilled with it, as was I. It really is a practical work of art and
I am sure she will get many years of use and pleasure from it. I am pleased there are still craftsman around with your high level
of skill.
Many thanks, J*** W****

Dear Kevin,
I finally got to view the trug I brought off of you a couple of weeks ago for my friends 40th Birthday. My friend lives in a lovely old cottage and she has given it pride of place on her windowsill in the kitchen, soon to be filled with vegetables I suspect it will look even better. Anyway, I just wanted to say thank you, it's great, my friend loves it and I'm sure she will treasure it for the rest of her life. I shall order another from you in the next two weeks for my Mother-in-Law and at some point I'm sure I shall have to treat myself. Thank you once again. Ordering over the phone and delivery by fed-ex is so convenient. I had wanted to buy a trug for the last couple of months, tried the local garden centres but was told they were too expensive and didn't sell. I so pleased they don't otherwise I wouldn't have found your website. Thanks again and I will be in touch soon.
J****
Hi Kevin
Well, the trug was a HUGE success. Our friends were obviously thrilled to bits. Thanks again
A*****

Dear Kevin and Jaqui,
Many thanks for the trug that you made and delivered to me for my wife's Christmas gift. Your trugs look very impressive on your website and I am delighted to say that they look even better when received. The appearance and quality are excellent and the materials and standard of construction are very robust. The trug is currently on display with fruit and vegetables as in the current snowy weather there is no harvest to be gathered! My wife is absolutely delighted and is looking forward to the summer when she will proudly harvest the fruits of her labour in the fruit of yours. I know from conversations with you at the time of ordering you were overwhelmed with orders, but true to your word you did not let us down and the trug arrived on Christmas eve as promised. I would like to show my appreciation for your hard work and reliability as a trader and we anticipate many years of use from your trug.
Very many thanks
With best wishes
R**** H*******

Dear Kevin, Many thanks for your experienced help when I enquired about Sussex trugs. I am very pleased with the trug and think it excellent value.Your advice and prompt delivery were impressive and I'm looking forward to giving the trug as a special present this week.
Best wishes
J****
Hi' I've just ordered a No 6 Trug from your excellent website and am wondering what the usual delivery time is, as we are giving it to some friends for their wedding anniversary. If it wasn't for the fact that I have pictures to frame and a bedroom to decorate, I would read more of your newsletters, but I'll just have to leave it for another day when I'm cheesed off and need cheering up!
Thanks A*****
(HER FOLLOWING FEEDBACK)
Hi Kevin, The trug arrived as promised yesterday. It's fabulous and I want to keep it myself, but sadly it is destined for another garden. Perhaps I can drop hints with family at Christmas!
Thanks very much A******

Dear Kevin,
I have been meaning to drop you a line all summer to tell you that the trug that my husband bought me for a present earlier this year has been very well used, and your first-class workmanship has ensured that it is still looking as good as new. I have it on display even when not in use because I think it is a work of art; so thank you very much. It is always much admired and I keep your compliment slip handy so that I can recommend you to all who see it. I have attached a couple of photos, and hope you think they do justice to your beautiful workmanship. Thank you once again,
Kind regards,
B*****
Hiya Kevin and Jaqui,
Just a quick note to say how pleased my Mum is with her birthday Trug, what a beautiful bit of workmanship, it makes a lovely present. See attached photo for how well used it is!!
Cheers
Rich

Hi Trug Makers,
I have to admit to being a little concerned due to your prices. I half expected a rubbishy foreign made trug, what
a surprise! This is seriously the most beautiful trug I have ever seen. How do you do it? I will be buying several
more for gardening friends and relations for Christmas pressies. Thankyou and long may you reign.
My Regards
Louisa ********

Kevin,
thank you for my first class trug. It was a present from my husband, who is a joiner and appreciated the skill of another trade. It will have a long and happy life on the Isle of Wight.
Thank you. Trudy

Kevin,
I have been after buying a trug for many years but, was put off by the price until I found your web site. I now have two trugs a number 5 & 7 and I am going to recommend any one I know who wants' to buy to visit you're your online shop 1st.
Best Regards
Steve W******
South Wales
Dear Kevin & Jaqui,
Many thanks for the beautiful trugs and for the excellent service and friendly phone call. My husband is delighted with his birthday present and they are already in use and much admired by our neighbours.
Best wishes
Sue

The trug has arrived safely and my mother is delighted with it, so pleased in fact she is going to varnish it, line it and grow plants in her conservatory in it! Very many thanks.

Trug arrived very quickly and hubby very pleased with it! Lovely item and far better than the picture, extremely pleased. Excellent delivery!

Many thanks for the trug which arrived yesterday - I am absolutely thrilled with it.

Dear Kevin
Well I just have to write and thank you for the trug. My friend was absolutely delighted, and, therefore, so am I. The extra effort you went to, to get it despatched on Wednesday was very much appreciated as it was delivered on Thursday. When I eventually caught up by phone at the weekend, her first words were "It's wonderful", followed by the usual protestations about it being too nice to use in the garden! I have repeated that it is to be used at least for gathering as well as any other practical use indoors or out. You describe the Harlequin range as a gift with the Wow factor, I wholeheartedly agree!
Many Thanks, once again
Kind Regards
Susan
Dear Trugmaker
Having purchased your Sussex Trug for a gift, I'm delighted to say that the delivery was prompt and efficient, and that the trug itself is beautiful. The date and the craftsman's signature on the base is a lovely touch, making the gift a little more special, and one which will be treasured for many years to come.

Message: I ordered it, it arrived next day, I opened the box and smelt my past. I was 55 years in horticulture (retired) and remember these in the early years as being an everyday part of work. A superbly made Christmas present for my wife, well my trug days are over. Keep on trugging.

Dear Kevin,
I have just purchased one of your trugs for my Scottish cottage. Although I ordered it indirectly through Amazon it still arrived almost instantly direct from you and it is a work of art. I will get great pleasure every time I use it. I read your history with great interest. It is good to know that there are still craftsman around who still work hard putting their long training to use, rather than opting for an easier life. I particularly liked the fact that you sign and date your work.
Best wishes to you and Jaqui,
Alastair Neill

Messsage: I ordered two trugs from you late Sunday afternoon and they arrived mid-afternoon Tuesday. Thank you for your very prompt service and to say I am impressed is an understatement; in fact I have just placed an order for 2 more. Great products and service will certainly recommend to others at our allotment site.
Excellent service and a superb product made by real craftsmen. Rare commodities nowadays.
Can I just thank you for your speedy response to an obviously inexperienced 73 year old internet shopper?  And what a wonderful one it was.  It far surpassed my expectations.  It is a gift for my daughter in law and I know it will be exactly what she will like.  The quality of the product far exceeded my expectations (but not my hopes) and the fact that it was individually signed and dated was an unexpected bonus.  You should be so proud of your products.  May I wish you continued success with your business and thanks again for your excellent customer service and the quality of your product.
B.Kirk
Hi, Just wanted to let you know that the trug arrived safely today, and it is beautiful. It will make a wonderful gift for my gardener husband.
Thank you so much for the speedy delivery. It is refreshing to be able to buy a genuine craftsman made article.
Kind regards
Marie
Dear Kevin & Jaqui
I am so delighted with the trug that was delivered today, I felt compelled to leave feedback for the first time ever (I am prolific online buyer so that speaks volumes). The craftsmanship of the trug is truly amazing, as I already own a UK made trug I can see yours is far superior. The delivery to the Isle of Wight within two days of placing the order was equally impressive. The trug and service is really appreciated and I would like to thank you for maintaining the old Sussex craft.
Kind regards
Amanda

A note Kevin to let you know that my wife was absolutely delighted with her trug. The large open design is perfect for collecting stemmed flowers and foliage for flower arrangements, and is idea for gathering an assemblage of vegetables of different sizes and shapes, from tomatoes to large leaves of spinach. We use it almost every day. It is made so well, sturdy yet light in weight and well balanced. I like the copper fastenings too and my wife liked that you had signed it.
Very many thanks from us both.
The Willards
Dear Kevin
we have been looking to find a true Sussex trug but it has been impossible. They are all cheap imitations. We looked on line and saw the excellent reviews on your trugs and thought we would give it a go. Your number 7 has just arrived and we wanted to say thank you. It is obvious a true craftsman has made it. Perfect.
John and Sonia

Hi Kevin
Just wanted to say how pleased I am with my new trug, it is absolutely beautiful and the perfect size. I can't tell you how delighted I am that it is handmade in England and especially because it came from the man who handmade it himself. You are indeed a craftsman and it shows in your quality of work. THANK YOU!!!!
Best wishes - Vikki

Dear all,
I just wanted to say that it has been a complete pleasure doing business with your company. As a model for "the best way to treat your customers", I doubt if you could be bettered.  I will certainly recommend your company to my friends. My order arrived at lunchtime today and was in perfect condition. Thank you all very much.
Kind regards.
Jo (A very happy customer!)

Hi Kevin - I bought a trug and it arrived today. I am thrilled with it and it is so beautiful I'm frightened to use it! I think I will take your counsel and use that spray to give it a nice tough coating. Thank you so much and continued success, BW. Andy
Dear Kevin and Jaqui,
Thank you for the trug which was received this morning, having only been ordered on Sunday evening. It looks every bit as good as I hoped and I am sure that the Head Gardener will love it as she has wanted one for years. Can I also thank you for the quickest credit note ever following my ordering mistake.
Long may you both prosper. I hope that you now have an apprentice on board, having read your “brief history”.

Dear Kevin
Just want you to know how thrilled I was to receive the beautiful trug which arrived in record time.  The craftsmanship is outstanding and it is truly a thing of beauty.  I have purchased it as a gift for my sister and I just know she’s going to love it.  There are lots of poor quality trugs on the market and having read some of your customer’s feedback I felt yours was the place I wanted to buy one from.  Thank you again, just lovely.
Kind regards
Liz Rose
The trug I ordered on Saturday arrived today, and I wanted to thank you for such swift delivery and to say how delighted I am with it.   It is so good to give as a present something handmade that will last forever - having grown up in Sussex I was used to seeing them around and I have a very elderly battered one that I am devoted to.  
Thank you.

I wanted to drop you a line to say that I am now the very proud owner of one if your trugs, a surprise present from my daughter. She remembered me talking about them but had no idea what a Trug was. She is now the proud owner of a first home in Lingfield with 180 foot garden so she is learning fast. I'm looking forward to using it in my smaller garden and will recommend your trugs to everyone I know. It's so nice to hear about local crafts and their continuing contribution to the world we live in. Thank you.
Denise Jones.
Thanks for brilliant service.  Ordered trug for sister in law in Scotland Monday and delivered Tuesday afternoon.  She said it is beautifully made and she is chuffed to bits and has wanted one for years
Regards,
Sandra

Dear Kevin and Jaqui, 
Today I received your parcel with the Daffodil trug. Thank you so much for such a beautifully crafted product. You can see and feel the skill that went into its making. I am absolutely delighted with it and know already that my Mum will love it as much as I do. (Must order one for myself in the new year). Many thanks also for the brilliant wrapping and organizing of the posting to the continent, Jaqui.
Kind regards,
Anne
Dear Kevin
After yearning for a proper trug all my gardening life (I'm in my 70s) my son and his partner David Willis, presented me with one of yours for my birthday. I felt I had to write and tell you what a joy it is to look at and to use.  Thank you for such a wonderful example of beautiful craft making
Regards
Jean Willis

Dear Kevin the Trugmaker
Ive just received your trug that I ordered just yesterday. I will be using it in my smaller garden and will recommend your trugs to everyone I know. It's so nice to hear about local crafts and their continuing contribution to the world we live in. Thank you.
Veronica Marsh
Dear Kevin,
The wonderful trug arrived as promised, my daughter is over the moon with it. It has been a great pleasure to deal with you; thank you for a great product and service.
Dave at Wraysbury
This is 'last a life time' quality, beautifully made, almost too perfect to use. The ideal gift for a gardening parent. Fabulous service from Trug Makers, my trug arrived very, very promptly and it is beautifully made and a joy to fill with all my home grown vegetables. I would wholeheartedly recommend Trug Makers
Dear Trugmakers
Wow what a fabulous trug, thank you!!! I bought one last week from another supplier and had to send it back because the quality was so poor and it arrived with a split slat. Yours came less than 48 hours from ordering, in time to give it to my mum for her birthday today, and she loves it. After seeing the other one yours is incomparable in quality. Excellent all round, thank you for providing a top quality product and a brilliant service!!
Kind regards
Cindi Blunt
Hello Kevin.
I’ve just been given one of your beautiful trugs by my parents.  It was supposed to be for use in the garden, but my husband and I can’t bear for it to leave the house, so we’re redeploying it as a container for fruit and veg so we can look at it several times a day!
Thank you for being such a consummate craftsman in a world all too lacking in such skills.
Very best wishes,
Amanda B....
Hi Kevin and Jaqui
I just wanted to say thank you for such a lovely piece of craftsmanship! It's too lovely to use, but use it I shall. I had seen traditional Sussex trugs being made on a TV programme and after seeing the awful trugs for sale in garden centres I decided to research on the internet and found you. I'm glad I did!! and now I'm the proud owner of a long desired traditional trug!!!
Thank you once again for a really efficient service
Kind Regards
Judith
Hi
The Trug I ordered yesterday arrived this morning. Great product, excellent service, an A1 experience all round.
Thanks again,
Yours,
Dick R******
Dear Kevin,
thank you so much for your help and advice. I thought Doreen may cry, but she wept and then wept some more. I started to cry with her!! Now that's all your fault for being a master craftsman. I know I couldn't have bought better. My husband is a furniture restorer and skilled French polisher. He's very impressed and spent ages talking about bending wood till me and Doreen got the giggles (he gets so passionate about craftsmanship).
Thank you so much,
Carol
Dear Kevin and Jaqui,
I received one of your fabulous trugs this week as one of the birthday presents from my sister. She knows I am absolutely delighted with it, but I also wanted to say thank you to you for making it. I have been a keen gardener all my life and have always wanted a trug ...... and now I have one. It is beautifully crafted and the signature is a very personal touch. Thank you.
With kind regards,
Dawn Mc****
I ordered a Trug on Sunday and it has been delivered this morning [Tuesday] to the North of Scotland! That is exceptional service and the product is likewise exceptional. Well done keeping a traditional craft going.
Mike N*******t